Terms & Conditions
- Land packages
Once availability of dates and accommodation are confirmed you will have 7 days to accept that proposal and to secure the reservation in the form of a $500 non-refundable, Plan-To-Go deposit (see D). Together with your acceptance of the proposal you must provide LOBAH Travel with a first installment deposit of a minimum of 50% of the total trip price by an agreed upon date stated in original payment terms. The remaining balance must be paid no later than 30 days before departure. For reservations less than 30 days prior to departure full payment is required.
After submitting your choice of accommodation LOBAH Travel will reply with confirmation of availability. If your choice of accommodation is not available LOBAH Travel will recommend a suitable alternative.
In terms of an accommodation alternative, this will generally mean a recommendation within the same price category. If an alternative from the same category is not available, LOBAH Travel will seek to offer an accommodation from the next available price category resulting in either an increase or decrease in the overall trip price.
LOBAH Travel cannot guarantee your choice of accommodation will be available, as all accommodations are subject to availability. Changes to accommodations may occur and we will inform you of these changes before requesting your deposit. If a change is necessitated after payment of your deposit we will inform you as soon as possible and work tirelessly to find an equal or better replacement, or refund you any difference.
Cancellations will only be accepted in writing, charges resulting there from will be based on the date this written cancellation is received. We recommend arranging travel insurance for your trip that covers cancellation for any reason. The charges are as follows for trip packages:
- Trips at or less than 60 days prior to departure – 75% of first installment deposit;
- Trips at or less than 30 days prior to departure – 100% of total trip cost
If there is any outstanding balance due to LOBAH Travel less than 30 days prior to your departure without prior agreement (for example you have requested extra excursions), all of LOBAH Travel’s travel services for you may be subject to immediate and automatic cancellation unless confirmation of payment being sent is provided. If you are to leave a trip after it has started no refunds will be available to you for any unused accommodations, transport, or excursions associated with said trip.
LOBAH Travel has the right to cancel any trip, at any time, prior to departure due to any act of terrorism, natural disasters, political instability, or other factors that, within the sole discretion of LOBAH Travel which make it unreasonable for LOBAH Travel to run said trip(s) as scheduled. We do not take such decisions lightly and would only do so in response to a State Department order banning travel to a destination. In such cases we will recover all possible monies and refund this to you. LOBAH Travel is not responsible for any incidental expenses incurred by you as a result of your trip such as passports, visas, non-refundable flights, etc.
Prices quoted by LOBAH Travel are per person and are based upon the size of your party.
D. PLAN-TO-GO DEPOSIT
After presenting several versions of a preliminary itinerary covering our standard destinations free of charge, or at the beginning of the process in the case of an itinerary that includes non-standard destinations we reserve to right to charge a Plan-To-Go deposit of a minimum of between $500 commensurate with the complexity of the trip in question. Planning a custom trip requires considerable research and the application of our trip planners’ years of experience. This is a fully transferrable non-refundable deposit 100% of which goes towards the cost of the trip you plan to take with us. If you decide against the trip, the deposit is available to you to apply to a future trip or it can be used by anyone you nominate.
Your trip price is guaranteed when your deposit has been paid in full.
E. LAST MINUTE RESERVATIONS
It is not always possible for LOBAH Travel to make last minute reservations for a complex vacation package. However, we will try our very best to provide you an amazing vacation at short notice.
F. REQUESTING CHANGES TO RESERVATIONS
After receipt of full or deposit payment for your bookings we reserve the right to charge a fee of $25 per change for any changes to already booked trip arrangements. This fee is in addition to any other costs that may be charged by the accommodation, airline or local operators. This does not apply to adding excursions or other services to your package, only for changes to existing confirmed bookings we have made on your behalf.
G. TRAVELERS DOCUMENTS & DETAILS
Customers are responsible to ensure that LOBAH Travel receives the correct name spelling(s), address(es), email(s) and other relevant contact information for yourself and all of those traveling with you included in a LOBAH Travel booking. That information must be as stated on each traveler’s passport.
Any name changes, including spelling corrections could result in your airline reservations being cancelled and requiring rebooking. Rebooked reservations are based on availability and are priced at the time of rebooking.
LOBAH Travel encourages all travelers to purchase personal travel insurance as we are not responsible for accident, medical expenses, emergency repatriation, personal liability, cancellation, loss or damage to luggage or personal belongings, or excess luggage weight charges levied by airlines. The purchase of travel insurance can be made at the time of booking through our online partners.
In the very unlikely event that, upon arrival, your included accommodation is unavailable for whatever reason LOBAH Travel reserves the right to make a substitution on your behalf with an accommodation of equal or better standard.
There is no standard check in or check out time for accommodations. This is dictated by the accommodation owner or operator. However, there will always be an option for LOBAH Travel guests to leave their bags at a location, should there be a wait for check-in or if they are required to leave their accommodation on the day of check out earlier than the scheduled departure from a city.
J. PASSPORTS & VISAS
Travelers are responsible to obtain the proper travel documents, and to enquire at the relevant consulate or visa agency whether or not visas and/or passports are required to enter or leave a destination within your trip package. Travelers are required to carry a passport that is valid for at least six months beyond the termination date of your trip package. Visas are not required for American or Canadian citizens to visit any EU countries.
Transfers by car, minibus, coach bus, train and/or ferry are included depending on the trip package. These transfers are subject to change without previous notice due to local circumstances. LOBAH Travel or its transfer company are not responsible for missed transfers due to flight delays or other problems including (but not limited to) time spent reporting baggage as either damaged or lost.
Should your arrival flight be late causing you to miss a transfer or connecting service, LOBAH Travel will assist in making alternative transfer arrangements but transfer costs will not be refunded and any additional expenses incurred are your responsibility. We strongly recommend obtaining travel insurance which will reimburse you for any such expenses incurred. If you are late for a transfer then you will, also, be responsible to pay any additional cost which occurs because of your lateness. LOBAH Travel is not responsible for your missing any transfer, including (but not limited to) a flight because of your lateness.
L. DAY/EVENING TRIPS (EXCURSIONS)
LOBAH Travel’s excursions are subject to scheduling change(s) prior to or upon your arrival at the designated destination. In the event of a schedule change, an alternative excursion will be provided on or near the scheduled date. If the alternative is of a lower value than the originally booked excursion then you are entitled to a refund of the price difference. If the alternative excursion has a higher price then you will be responsible to pay the difference in price, should you accept this alternative.
It is your responsibility to arrive on time for the excursion. If you arrive late to an excursion you will not be eligible for a refund. The number of passengers on each group excursion is not guaranteed, and group sizes can vary from a sizeable group to only you and your companions, but the service will always remain constant. Some excursions require a minimum number of participants and may not operate unless that minimum number is achieved. You may be able to purchase some excursions upon arrival at the destination (based on availability).
If you are not satisfied with any services you must report this immediately to the LOBAH Travel destination manager responsible for your trip. If the problem is not corrected during your trip you must submit your complaint, in writing, within 15 days of completion of the trip. LOBAH Travel will then come back to you with its response to the stated problem.
Flight cancellations or delays are not the responsibility of LOBAH Travel. All such complaints must be submitted directly by you to the airline(s). There will be no refund from LOBAH Travel for unused service, such as missed transfers, due to airline complications, missed excursions, and unused accommodations. LOBAH Travel is not responsible for any promises made by accommodation owners, local guides, or anyone else who is not a LOBAH Travel partner.
LOBAH Travel contracts with a network of companies and individuals to assist in the provision of trip packages. These are independent third parties qualified to perform their respective.
All of these services are subject to terms and conditions such as transfers, accommodation, and excursions to be provided. The purchase of such services shall be considered as acceptance by you of those conditions. LOBAH Travel does not operate the buses, ferries, trains, cars, airlines, or accommodations used in its trip packages so LOBAH Travel shall not be responsible for changes, delays, and cancellations for such services. Also, LOBAH Travel will not be responsible for any additional expense(s) incurred based changes or delays in transport, as well as services affected by weather conditions.
LOBAH Travel will not be liable for injury, damage, loss, accident, delay, or irregularity that may occur due to the actions of third party service providers. LOBAH Travel shall not be held responsible for potential risks and dangers that you may face in travel to destinations offered by LOBAH Travel, where injury, delay, or any other expected or unexpected events may occur. LOBAH Travel has no responsibility, nor will accept any, for any traveller who breaks any law or regulation of any country visited.
LOBAH Travel shall not be held responsible for the standards of quality, political environment, cuisine, sanitation, cleanliness, telecommunications, business practices, treatment or medical services that you find or experience in these destinations. Risks may be involved with travel to these destinations due to unstable political situations, civil unrest, war, and government or private actions. LOBAH Travel shall not be responsible or held liable for any of the aforementioned risks.
While LOBAH Travel and its partners have a relationship with both yourself and the local suppliers that is intended to assist in providing better services to you through such local suppliers, LOBAH Travel shall in no way be affected by those relationships. Any damages or loss that may result from any conduct, action or inaction by a local supplier as well as any dispute(s) – or judgement resulting there from – between yourself and said local suppliers is not the responsibility of LOBAH Travel and LOBAH Travel shall not be a party to any such conduct, action, inaction or disputes.
P. FORCE MAJEURE CLAUSE
LOBAH Travel shall not be liable or responsible for failure or delay in fulfilling or performing any obligations under the current Terms and Conditions when such failure or delay is caused by or results from causes beyond the reasonable control of LOBAH Travel. This includes, but is not limited to, arsons, fires, floods, embargoes, wars (declared and undeclared), insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, enactments or amendments of laws and regulations, omissions of Governments, including, but not limited to quarantine implementation measures, infectious disease outbreaks, or any technical catastrophes and accidents.
LOBAH Travel shall act in good faith and use reasonable commercial efforts to avoid or remove existing causes for nonperformance of their duties. LOBAH Travel shall notify their customers in writing of any delay or failure to perform occurring from a Force Majeure. LOBAH Travel shall resume their obligations when it considered reasonable after the cause of non-performance ceases to exist.
Q. FORCE MAJEURE CREDITS
Should a Force Majeure event occur and LOBAH Travel be unable to perform their duties properly for reasons outside of their control, LOBAH Travel shall apply a Force Majeure credit for their existing customers and respective reservations.
The Force Majeure credit implies the best commercial efforts of LOBAH Travel to preserve the full value of a reservation by existing customers and create a credit with LOBAH Travel for a future trip. The Force Majeure credit excludes refunds except for exceptional cases referred to below.
A Force Majeure credit granted to a customer is valid for a year from the original start date of the original itinerary. LOBAH Travel will inform their customer of the Force Majeure credit via email.
LOBAH Travel applies Force Majeure credit only under all of the following circumstances:
- Occurrence of Force Majeure.
- Request to cancel a reservation by a customer.
- Refund of the reservation by third parties (this includes third parties securing different parts of the reservation such as airlines, transfers, hotels, excursions, guides, and other tourism-related services).
The Force Majeure credit can be applied with respect to each customer only if all of the above three requirements are met.
LOBAH Travel shall act in good faith to preserve the full amount paid for the reservation and credit it for the customer’s future trips. LOBAH Travel shall not be liable for third parties’ rejection to refund existing reservations or granting a partial refund.
Should LOBAH Travel come to an agreement with a customer regarding cancellation of reservation and crediting respective funds for future travels, no further re-negotiations are admissible. In such circumstances, an initial agreement between LOBAH Travel and a customer shall be regarded as reached in the event that a customer explicitly agreed to have the credit via email or explicitly did not object against it.
In the event that a customer does not reply to LOBAH Travel’s offer of a credit for five business days from the day the offer was sent to the customer’s email, then no Force Majeure credit will be granted.
R. FORCE MAJEURE REFUNDS
Notwithstanding this Force Majeure credit policy, a customer, or their family member can request a reservation refund from LOBAH Travel in any of these exceptional circumstances:
- Death of a customer or immediate family member.
- Serious illness or grave injury of a customer occurring after the reservation was made, which is a condition that carries a high risk of mortality, negatively impacts the quality of life and daily function. The customer has to be diagnosed with a serious illness. No doctor’s recommendations to abstain from traveling, pre-existing conditions, potential risk to contract an illness or any other documents apart from a diagnosed serious illness are acceptable.
LOBAH Travel shall be informed of the death of a customer or immediate family member or customer’s serious illness without reasonable delay, but not later than five calendar days after the death or serious illness diagnosis and no later than ten calendar days before the trip is scheduled to begin. Shall the customer fail to comply with this requirement or if a customer or an immediate family member be deceased later than ten calendar days before the scheduled trip, their request for refund will be subject to cancellation policies and non-refundable services.
LOBAH Travel shall consider a refund only if any of the circumstances referred to above in the opening paragraph of section R prevent the customer to embark on a booked trip. The customer shall coordinate to have the documentary evidence sent directly to LOBAH Travel by the Medical Doctor, Hospital, Funeral Home or relevant entity relating to any of the above circumstances and prove that these circumstances prevent them from embarking on the trip. Any forged or fraudulent documents will be reported to the authorities.
Should LOBAH Travel decide in favor of refund, a fee for LOBAH Travel services shall be deducted. This fee is variable from reservation to reservation, but cannot exceed 50% of full trip cost. LOBAH Travel shall decide in each case about the percentage of such service fees.
Any dispute under this agreement shall be submitted to binding arbitration in Los Angeles, California, under the rules then prevailing the American Arbitration Association, and judgement rendered may be entered and enforced in any court of complaint.